A monthly statement is issued at the close of each billing cycle, providing a comprehensive overview of your balance for the billing period on ROH. This statement includes a detailed breakdown of all fees, covering both software and transaction processing fees incurred throughout the month.
How to Access Your Monthly Statement
Monthly Statements will be emailed to all billing contacts on or around the first week of each month. They can also be downloaded from the Payments Overview on ROH.
Frequently Asked Questions
How do I download my Monthly Statement? Go to the Payments Overview section of ROH, click the download button, and find the statement for the relevant month.
What if I didn’t receive my Monthly Statement? If you haven’t received your statement, check your spam or junk folder. You can also access it directly in the Payments Overview section of ROH. If you're still having trouble, please reach out to our support team.
What do fees on ROH consist of?
Many of our partners categorize fees in two main areas: transaction costs, which are listed under payment processing line items, and the platform fee, which is typically categorized under technology expenses.
If you have any other questions, feel free to contact us. We're always happy to help!