Refunds to Cancelled or Expired Cards

Handling Refunds When a Client’s Payment Card is No Longer Active

Refunds can only be issued to the original payment card that was used in ROH. This article outlines the steps to initiate a refund and provides information on how refunds are handled if the client’s card has been cancelled or expired.

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Important Information about Refunds to Cancelled or Expired Cards 

• If the client’s original payment card has been cancelled or expired, most banks will automatically redirect the refund to your customer’s new or replacement card.
• If no replacement card is available, banks generally credit the refund directly to the customer’s bank account.

How to Initiate a Refund

1. Log in to ROH.
2. Locate and select the transaction you wish to refund.
3. Follow the prompts to complete the refund process.

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For further assistance or if you have questions about this process, please contact partners@roh.co.