Troubleshooting Email Issues

How to Ensure ROH Emails Reach Your Inbox

ROH prides itself on having a high deliverability rate, ensuring that our emails reach your inbox without issue. However, if you're not receiving emails from ROH, here are some helpful steps to ensure they get delivered without being filtered as spam.

1. Check Your Spam or Junk Folders
   The first step is to check your email’s Spam or Junk folder to see if emails from ROH have been mistakenly filtered there.
   If you find an email from ROH in these folders, be sure to mark it as "Not Spam" or move it to your inbox. This helps your email provider recognize that emails from ROH are legitimate and should not be filtered in the future.
2. Add ROH to Your Approved Senders List
   To prevent future emails from ROH from being marked as spam, we recommend adding ROH's email addresses to your email provider's "safe senders" or "approved senders" list. This ensures that emails from ROH will go directly to your inbox.
   The process for adding senders to your approved list can vary depending on your email provider. Please refer to your email provider's help documentation for instructions on how to add trusted senders.
3. Check Your Email Filters
   If you have custom filters or rules set up in your email account, ensure that none of these filters are causing ROH emails to be redirected to another folder or marked as spam. Adjust any filters as needed to ensure that emails from ROH are delivered to your inbox.

By following these steps, you can ensure that emails from ROH reach your inbox and stay up to date on important communications.