Learn more about the entire customer experience when a customer receives an invoice or contract from ROH.
Customer experience
Paying an invoice and / or signing a contract
Watch the video tutorial below to see the full client experience.
Payment options
Based on the initial account setup with your customer success manager, your customers may have one, or all, of the following payment options when they receive an invoice:
- E-Check (ACH)
- Credit Card
- 4 Monthly Payments
Payment reminders
If your customer chooses to pay via 4 monthly payments, the system will send payment reminders when:
1) Upcoming payment is due or scheduled to be paid.
2) Payment is past-due.
3) Auto-pay is turned on or off.
Understand 4 monthly payments
If the customer chooses to pay using the 4 monthly payment option, ROH will manage the monthly payment schedule and collection, while you receive payment for the amount of the full invoice within 3 business days of the first installment payment.
Credit score impact
If your customer chooses to pay via 4 monthly payments it does not affect their credit score. ROH does not run credit checks.
Interest and fees
There are no interest or fees to your customer if they choose to pay via 4 monthly payments.
4 monthly payments customer account management
Account login
If your customer chooses to pay via the 4 monthly payments option, the customer will receive an email confirmation after their first payment, and then email confirmations for all payments thereafter.
Update credit card
If a customer would like to update their credit card on file, please have them call us at the number below and one of our team members will update the payment method.
ROH Help Line: 646-692-0144