If you’re setting up a new ROH account, learn how to create your account, invite your team, and customize your settings.
Account setup
Create your account
During the implementation process, we will send you an email with a custom log in invitation URL.
- Click on the URL to begin your account setup.
- Fill in your name and password, and SUBMIT.
Once submitted, your account is now set up and you can begin to create invoices and upload contracts.
To log into your account at any time click here.
Invite your team
If there are additional team members you would like added to your account, your customer success manager can set that up for you.
- To reach us by phone, please call us here: 646-692-0144
- To reach us by email, please email us at: help@roh.co
Implementation forms
There are three forms to fill out during the implementation process. Below are details and links to those forms.
Fast start: general info intake to get started
Fill out the Fast Start form to get started. This information will allow your customer success manager to get your account up and running within 48 hours of completion.
Bank info: link your bank account to get paid
We will send you an email with a secure link that will allow you to input your bank information details so that you receive the funds when an invoice is paid. Once your customers start paying invoices via ROH, we will need your bank details to transfer funds.
Please note that this form is completely secure and encrypted.
Property microsite: kickstart marketing support
To get your property microsite live, please fill out this form.
Get account setup help
- To reach us by phone, please call or text us at: 646-692-0144
- To reach us by email, please email us at: help@roh.co
Email deliverability
As part of onboarding and getting your account set up, our sales and customer support team will frequently be in touch via email. Our system will also begin to send informational emails, detailing various features of the platform and showing how best to use the tools.
Additionally, once you start sending invoices, on demand payment confirmation emails and monthly financial reporting updates will be sent to account users.
To ensure you receive all ROH email communications, please do the following:
- Check your email spam / junk regularly. If for any reason our emails have been flagged, please add the email address(es) to your contact list so that you receive emails to your Inbox.
- If you have an IT department, request that they "whitelist" all @roh.co emails. This will ensure all ROH emails will be successfully be delivered across your organization.
-
White List - also known as a safe sender list - is a list of all email addresses you would like to receive email from without impediment. Your Safe Senders List is managed by you within your email program and can be easily updated based on your preferences. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.
- Please add the following emails to your safe sender list and/or address book: help@roh.co, business@roh.co, partners@roh.co, weddings@roh.co
-
Our goal is to have you transition into the ROH platform as smoothly as possible, and email communication is an important part of that process.