Learn what happens when your customers pay, how you get paid and other billing related questions.
Getting Paid
Regardless of how your customer chooses to pay their invoice - e-check, credit card or via 4 monthly payments - you get paid (wired to your bank account) the full invoice amount within 3 business days.
Customer cancellation questions
How are customer cancellations & refunds handled?
If your customer has already paid an invoice as part of a deposit for an event, and your customer cancels that event, you can request a refund in one of two ways:
- Fill out this form to start the refund process.
- If you have access, visit your Financial Overview and request a refund directly from that page. (Note: To request access to the Financial Overview tools, please email us at help@roh.co.)
To check on the status of a refund, visit your Financial Overview (for those that have access).
ROH will work with the property on a process that will refund all parties in a timely manner. If you have any questions, please do not hesitate to reach out.
- To reach us by phone, please call or text us at: 646-692-0144
- To reach us by email, please email us at: help@roh.co
How are delinquent payments handled?
If a client has chosen to pay an invoice via 4 monthly payments, and fails to make a payment after we have tried to collect with reasonable efforts, ROH will inform the venue of the client's delinquency.