If you have any questions or technical issues while using ROH, contact your Customer Success Manager.
Help Center
ROH's Help Center is a library of how-to guides, reference docs, and troubleshooting steps. Search or browse the Help Center to find help articles and how-to guides.
To access the Help Center from within your ROH account:
- Click on the Help Center link in top section of your Dashboard.
- At the top of the Help Center, you can search for or review recommended articles.
- To search for a specific article, enter keywords in the search bar.
Customer Support
- To reach us by phone, please call or text us at: 646-692-0144
- To reach us by email, please email us at: help@roh.co
Contact Support
When submitting a support email, there are several steps you can take to help ensure that your issue is resolved efficiently:
- Be specific: if a ticket reads “my invoice isn’t working,” support specialists cannot begin investigating the issue until they know what you're seeing on your end that is different than the expected behavior.
- Include links: support specialists can access most parts of your account. If there's a specific part of the tool you're referring to, you can guide the specialist to the relevant asset by including URLs in your ticket.
- Clarify with visuals and activity logs: it can be hard to describe an issue with words, particularly if it’s only happening on your browser, your device, or your office network. It's helpful to include screenshots, videos, or GIFs in your ticket when possible.