Learn how to maximize email deliverability so that you and your teams receive ROH notifications.
Email deliverability
As part of onboarding and getting your account set up, our sales and customer support team will frequently be in touch via email. Our system will also begin to send informational emails, detailing various features of the platform and showing how best to use the tools.
Additionally, once you start sending invoices, on demand payment confirmation emails and monthly financial reporting updates will be sent to account users.
To ensure you receive all ROH email communications, please do the following:
- Check your email spam / junk regularly. If for any reason our emails have been flagged, please add the email address(es) to your contact list so that you receive emails to your Inbox.
- If you have an IT department, request that they "whitelist" all @roh.co emails. This will ensure all ROH emails will be successfully be delivered across your organization.
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A White List - also known as a safe sender list - is a list of all email addresses you would like to receive email from without impediment. Your Safe Senders List is managed by you within your email program and can be easily updated based on your preferences. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.
- Please add the following emails to your safe sender list and/or address book: help@roh.co, business@roh.co, partners@roh.co
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Our goal is to have you transition into the ROH platform as smoothly as possible, and email communication is an important part of that process.
Proofpoint
Many of ROH's hospitality clients use Proofpoint with their email services, and this has been known to block ROH's transactional and password reset emails.
As noted above with all email clients, it is important to add the @roh.co to Proofpoint's safe sender list, and this can be done by the property. Here is an article that details how to add @roh.co to your Proofpoint safe sender list.