Learn how to create, send, manage and track your invoices.
Create, send and track invoices
How to create and send invoices
Watch the full video tutorial on how to create and send invoices.
How to manage & track invoices
Watch the video tutorial on how to manage & track invoices.
Invoice frequently asked questions
How do I mark an invoice as paid if a customer paid via check?
In your Dashboard, click on the three dots at the far right of the row you want to mark as paid. Click Mark Invoice Paid and confirm how the payment was received on the next screen.
Once the customer pays the invoice, when do I get paid?
When your client pays an invoice, ROH will send you a confirmation email with the transaction details within one hour.
ROH will wire the full amount of the invoice (less fees) to your bank account within 3 business days.
How are refunds or cancellations handled?
If your customer has already paid an invoice as part of a deposit for an event, and your customer cancels that event, please fill out this form to start the refund process.
ROH will work with you on a process that will refund all parties in a timely manner. If you have any questions, please do not hesitate to reach out.
- To reach us by phone, please call or text us at: 646-692-0144
- To reach us by email, please email us at: help@roh.co